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Hjem » NetAlly » OneTouch EOL » module support » 3 Year Gold Tools Support for 1T-MAINFRAME

3 Year Gold Tools Support for 1T-MAINFRAME

Art.nr: 1T-MAINFRAME-3YS
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NetAlly
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3 Year Gold Tools Support for OneTouch Mainframe 1T-MAINFRAME

 

Gold Support for your OneTouch AT Network Assistant allows you to make the most of your OneTouch purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

What do you get with Gold Support for your OneTouch AT Network Assistant?

Repairs and loaner equipment - If your OneTouch should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your OneTouch and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by NETSCOUT. Some accessories are essential to your OneTouch. The normal warranty on accessories is 90 days, but parts and accessories including the OneTouch battery will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center. Repair/exchange (with pre-paid shipping) for primary Hardware/Accessories may not be available in certain countries worldwide. For a list of countries where these services are available, please see the Gold Availability list under the Support Section.

Software upgrades - Your OneTouch will never be out of date. You'll receive all software upgrades free - the only way to keep your OneTouch updated.

Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Gold Support customers have 24x7 access to technical support; maintenance releases, enhancements, corrections, bug fixes, and modifications made to the Software that are provided to NetScout customers generally as part of these Gold support services (collectively referred to as “Updates”) for covered Products; access to electronic incident submission and technical documentation such as user guides, frequently asked questions, and release notes; 24x7 access to self-help on the MyAccount or My AirMagnet Portal for technical answers; and knowledge transfer through NetScout's online learning center. The Gold technical support team is staffed 24x5 and provides on call weekend support for severity 1 issues (NETSCOUT product completely down with no workaround). All non-severity 1 issues received by telephone message, email or web on the weekend will be returned during staffed hours

OneTouch Gold Support Members Online Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules.

Unlimited access to our Knowledge Base - You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.

Ensure that you are getting the most out of your OneTouch AT Network Assistant with Gold Support Services.

For more info: http://enterprise.netscout.com/content/gold-product-support

NetAlly

NetAlly

NetAlly 

https://www.netally.com/ 

About Us

For over 25 years, we have been the #1 ally of network professionals worldwide. We began by making the world’s first handheld network analyzer – the LANMeter® – and have continued as industry pacesetters ever since, first as Fluke Networks® then NETSCOUT®. Now, as an independent organization owned by private investment company StoneCalibre, NetAlly continues to set the standard for portable network testing.

We are a company founded by engineers, passionate about innovation, and motivated by one purpose: to create the best test equipment possible, designed with your success in mind. Period.

Your organization relies on you to keep their networks running. And just like you, we are reliable, practical, no-nonsense experts. We are your behind the scenes partner.

We are NetAlly.

 

What we do

Our leading-edge tools work hard to get the job done fast by…

  • Simplifying the complexities of network testing
  • Providing instant visibility for efficient problem solving
  • Enabling seamless collaboration between site personnel and remote experts.

As your Ally, we are…

Innovative… We actively seek out and implement new ideas that transform the way our customers  get their jobs done. Innovation is a catalyst for our growth, and the value we deliver for our customers.

Trusted… Our customers have confidence in our products for accurate insight, and knowing that we act with integrity and honor. We are their trusted advisor.

Reliable… Our customers can depend on our products and on us as their partner. As Allies, we do what we say, we get things done. Period.

Responsive… We act. Fast. We are a nimble organization that reacts quickly to opportunity and the needs of our customers, coworkers and channel partners.

Best in Class… We aim high in everything we do. Our products, service, expertise, and relationships with our partners, customers and coworkers are unsurpassed in the industry.

 

Whom we serve

From the smallest companies to the Fortune 100 and across a range of industries, network professionals around the world rely on our tools to plan, deploy, validate, and troubleshoot wired and wireless access networks and the devices that connect to them. 

Whether you are a network manager, engineer, technician or admin, or a field service installer/system integrator, you can rely on our tools to give you the visibility you need to get your job done, fast. 

NetAlly is proud to be represented by a worldwide network of respected distributors and resellers. If you would like to be a part of our channel network, contact us at sales@netally.com  

Wired Solutions

NetAlly handheld wired tools help frontline technicians
validate network connectivity in less than 10 seconds.

Our solutions streamline productivity with simple interfaces for
technicians of varying skill level. 

 

Wired Solutions

NetAlly handheld wired tools help frontline technicians
validate network connectivity in less than 10 seconds.

Our solutions streamline productivity with simple interfaces for
technicians of varying skill level.Netally 

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